Our online shop is available 24/7 so you can place an order at any time. However, should you need to contact us please email info@scentedcandleheaven.co.uk.  We are available to answer queries within business hours on business working days.  (Monday to Friday 9am – 6pm, Saturdays 9am -12pm)

Should you have a query about your order please email info@scentedcandleheaven.co.uk.

Scented Candle Heaven

Unit 19, Dinnington Business Park

Sheffield, S25 3QX

Here is some information for our customers that you might find helpful.

Postage

Our postage rate for customers is a flat £3.75 for however much you order.

All orders are sent Royal Mail Second Class Signed for, which normally takes about 2 days from when posted.

All orders are posted normally the following working day unless you order up to 9am and this will normally be posted on the same day.

Orders placed after 9am on a Friday, and over the weekend will be posted out on the Monday.

Tracking Information

On return from the post office, we will update the website with your order being marked as dispatched. You will receive an email from us saying your order is complete. This means your order has been posted and is on its way to you.

We will then update the tracking details for your parcel onto paypal, and you will then receive your personal Royal Mail tracking number via an email from paypal within a few minutes. It is a fairly basic tracking service, but you will be able to see it is on its way.

Custom Orders

We can make any scent that we carry in any size you would like, in any mix or combination you would like.  We make 8oz & 16oz Tart Brittle, Small bars (about 3oz) , Mini Loaves (about 5oz) and Giant Clamshells (about 11.5 – 12oz) in custom scents.

From the Homepage, click on the Candle Shop tab, and the first choice in the product categories on the right hand side, is Custom Orders (1-2 week turnaround).

Click on this and you will get the 5 size options as above, brittle, bars etc.  If you click on any of these options, our full scent list is there for you to make your choice from.

To order, for example if you would like to order a small bar in pink sugar, and a mini loaf in American cream soda, simply add 1 small bar at £2.50 and 1 mini loaf at £4.50 to your cart. Then when you get to checkout, just put down a quick note to us in the customer notes section, that you would like a small bar in pink sugar and a mini loaf in American cream soda, and any other information you think we need. We will then pick this up on your order and make them for you.

It normally takes a few days for our melts and other melt products to cure, so there may be a 1-2 week wait for your custom items, but currently waiting time for customers is roughly a week.

If there is any combination you can think of or would really like to try, we will make it for you.

Scent Descriptions 

All scent descriptions are available for each scent we make when you click on each individual item. We have tried to make them as accurate as possible, and each scent and its description is individual to each person, ie what one person might like, another might not like. We likes yourselves have our favourites so just be brave and choose what you think you’re going to like. We do endeavour to be as accurate as we can and make them a great deal of  love and care..

Our Fragrance Oils

Our fragrance oils are imported from America, as well as our own secret blends that we have established after many years

How long each grubby lasts

Each grubby varies in time for how long they last. You can expect a bare minimum of 8 hours, but we have had customers tell us they have had melts lasting into a 4th day, and many saying 2 and 3 days. You will need a strong burner, ie not a burner for softer waxes like scentsy, to get the full impact of each scent. A lot of customers also cut a grubby in half and get many hours of enjoyment from this amount, so you do get a lot for your 95p!

Grubby

Another name for a wax tart. Ours are grubby squares and we also make lattice pies, mini donuts, large macaroons and cookies. as well as other waxy treats!

Shipping is £3.75 for all orders under £100. Orders over £100 will be delivered free. Depending on the order size, we use Royal Mail, Parcel Force & Myhermes to deliver our parcels. We also offer an express delivery option which can be selected at checkout.

We do accept returns in line with the Distance Selling Regulations and if you would like to return items please contact us at info@scentedcandleheaven.co.uk.

Please allow 5 -7 working days for your parcel to arrive.